Common Issues
- Login problems: make sure you are using the same Apple or Google account each time. If the sign-in button is missing, check whether that provider is supported on your device.
- Speech input: allow microphone permission. On Android, if the app shows a model missing error, update to a build that includes the correct offline speech model.
- Subscriptions: tap Restore Purchases and sign in with the same store account used for the original purchase.
- Language or settings: open Settings and confirm the selected language, reminder, and voice options.
Data and Privacy Questions
ClearBrief Coach is designed to be local-first. Practice content and preferences are stored on your device, while optional cloud or subscription services may process limited account and usage data. If you want help with data export or deletion, contact us and include the email used in the app.
Bug Reports
When reporting a bug, please include:
- Device model and OS version
- App version
- What you were trying to do
- Any error message or screenshot
Contact
Email: onebestai@gmail.com
Response: we reply as soon as we can, usually within a few business days.