Technical Support

Common Issues

My pet is slow to reply or a conversation stops

Petchat generates conversations on your device. Allow the current reply to finish, then reopen the app if it remains unresponsive. Check for an app update and available device storage. If the issue continues, tell us what happened and include any error message.

The widget or Live Activity shows an older pet status

Open Petchat to check your pet's latest status, then return to the Home Screen. iOS controls when widgets refresh, so updates may not appear immediately. If the widget remains outdated, remove and add the widget again. For a Live Activity issue, include your device model and iOS version in your report.

Reminders are not appearing

Check your reminder settings in Petchat and allow notifications for the app in iOS Settings. Also check whether a Focus mode is silencing notifications. Reminders are scheduled locally on your device.

A purchase is not showing up

Use the app's purchase restoration option with the same Apple Account used for the original purchase. An internet connection is needed to check purchase entitlements with Apple and RevenueCat. If access is still missing, email us the product purchased and any error message.

How do I cancel a subscription or request a refund?

Manage or cancel your subscription in iOS Settings > your name > Subscriptions. Cancellation takes effect at the end of the current billing period. Refund requests are handled by Apple at reportaproblem.apple.com.

Data and Privacy

No Petchat account is required. Pet profiles, conversations, and preferences are stored locally, and pet conversations are processed on your device. Selected pet status data is shared locally with the widget and Live Activity. Purchase validation uses Apple and RevenueCat.

Deleting or resetting local data, or uninstalling the app, can remove your pet data and conversation history. Support does not hold a server copy and cannot recover deleted local content. Contact us before taking these steps if you are troubleshooting a problem. See the Privacy Policy for details.

Bug Reports

To help us understand the problem, please include:

• Your device model, iOS version, and Petchat version
• What you were doing, the steps to reproduce it, and what you expected
• The error message or a screenshot, if available
• Whether the issue affects conversations, widgets, reminders, or purchases

Remove private conversation details from screenshots. Never send passwords or payment card details.